Shipping Policy

We appreciate you shopping at Epitome Elegance. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Note.

We deliver overnight for orders with East Africa delivery addresses.

Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Epitome Elegance is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Damages

Epitome Elegance is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. For any queries about damaged goods contact us at – info@epitomeelegance.com

International Shipping Policy

We ship worldwide. Orders with delivery addresses outside East Africa may take 15-30 days to be delivered.

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order.